Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Currently, the delivery is organised through local and major events.

Which payment methods are accepted in the Online Shop?

For all online purchases, we accept Paypal as our payment method. At the events, we also accept cash/credit cards(excluding Amex) on order pick-ups.

How secure is shopping in the Online Shop? Is my data protected?

We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our bookstore encrypts the transmission of all payment and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

What exactly happens after ordering?

Step1: Client will receive order confirmation email. Client will also receive an email from Paypal acknowledging the transaction.

Step2: Order email is received at our end.

Step3: Order is reviewed by our team and then processed.

Step4: Order is packed for the Client to pick up.

Step5: Upon pick up, Client get an confirmation email of order completion.

Note: At the pick up area, Client needs to produce the order email. For those who opted for payment on pick, they will need to pay at the pick up area.

Do I receive an invoice for my order?

At the events, there is a designated order pick up area. Client needs to produce the order confirmation email to pick up the order.

Note:For those who opted for payment on pick, they will need to pay at the pick up area.